Seerena terms of service
1. Provider
The Seerena service (seerena.com) is run by Marcin Beck, ul. Jana Krysta 8, Warsaw, Poland, email contact@seerena.com (“the Provider”). The service is free and is not run as a registered business.
2. The service
- User journey study — simulated user profiles with different traits try to reach a given goal on a given site in a real browser. The result shows, among other things, the paths taken, steps with screenshots and the points where someone would give up.
- Accessibility audit — a check of the site against WCAG 2.2 success criteria at levels A and AA.
- Other kinds of analysis made available in the panel.
The service is in early access: it is free, it may change and it may sometimes be unavailable.
3. Technical requirements
You need a device with internet access, an up-to-date browser with JavaScript and cookies enabled, and an email address.
4. Account
- You create an account by giving your name, email address and password, or by signing in with Google. Creating an account concludes a service agreement for an indefinite period.
- Before the first study you need to confirm your email address with the link we send.
- Keep your password confidential. One person — one account; creating accounts to get around limits is not allowed.
- You can stop using the service at any time and ask for your account to be deleted by writing to contact@seerena.com.
5. Points
- Studies are paid for with points. A new account gets a free starting pool; we may grant extra points, for example for feedback on results.
- Points have no monetary value and cannot be exchanged for money or transferred to another account.
- The panel shows the price of a study in points before you start it. If a study fails for technical reasons, its points go back to your account automatically.
- Early access has a daily limit on points used; once it is reached, studies can be started the next day.
6. Acceptable use
- Only study sites you are entitled to test — your own, or ones whose owner has agreed to the study.
- You may not use the service to overload sites, get around security measures or collect other people's personal data, nor supply unlawful content.
- The agent does not submit forms on studied sites (submissions are blocked), but it clicks and moves between pages like a user — the studied site sees these visits.
- If these rules are broken we may block starting studies or delete the account, after telling you by email, or immediately in case of a serious breach.
7. Study results
- Results are produced automatically, using language models. A journey study is a simulation: it helps find likely problems quickly, but it does not replace research with real people.
- The accessibility audit is not a certificate or legal opinion and does not confirm that a site complies with the law (for example the European Accessibility Act). Some criteria need human judgement — we list those separately.
- You may use the results for any purpose, including commercial. You can share a result with others through a link from the panel and turn that link off at any time.
8. Liability
We do our best to keep the service working correctly, but in early access it is provided without any guarantee of availability or of error-free results. We are not liable for decisions made solely on the basis of the results or for the consequences of studying a site without the right to do so. Nothing in this section limits consumer rights under mandatory law.
9. Complaints
Send complaints to contact@seerena.com, describing the problem and — if it concerns a study — its address in the panel. We will reply within 14 days.
10. Personal data
How we process personal data is described in the privacy policy.
11. Changes and ending the service
We may change these terms for important reasons (for example changes in law, new features, introducing payments). We will tell registered users by email at least 14 days before a change takes effect; if you do not agree, you can delete your account. We may end early access with at least 30 days' notice — during that time you can download your results.
12. Final provisions
The agreement is governed by Polish law. A consumer keeps the protection of the law of their country of habitual residence where it is more favourable. Consumers may also use out-of-court dispute resolution.