Questions and answers
How is this different from user testing?
Research with people shows real motivations and emotions, but it takes time and money. Seerena gives a result in about an hour and can be repeated after every change. It works best as a quick review before or between studies with people — not instead of them.
Does the agent change anything on my site?
It does not submit forms — submissions are intercepted in the browser. It clicks and moves between pages like a user, so these visits show up in the site's analytics. Only study sites you are entitled to test.
How much does it cost?
Nothing during early access. Studies are paid for with points: a new account gets a free package — a journey study with three people, or one person plus a WCAG audit — and we add points for feedback on results. If a study fails, its points go back automatically.
How long does a study take?
A journey study with around twenty people usually takes about an hour; smaller ones are quicker. When it finishes you get an email with a link to the results.
Is a WCAG audit enough to comply with the European Accessibility Act?
No. The audit shows where the site falls short of WCAG 2.2 AA and what to fix, but it is not a certificate or a legal opinion. Some criteria need human judgement — we list them separately.
Which devices do you test on?
In a Chromium browser: as a computer, as a phone with a touch screen, and as a computer at 200% zoom (how many people with low vision use the web). The profile decides which device each person gets.
What if the site blocks automated visitors?
The result will say the site did not let the agent in, instead of pretending to study it. If it is your site, you can allow our traffic in your bot protection settings.
Can I study a page behind a login or a staging environment?
Today we study pages available without signing in. If you want to study a staging environment or a closed part of a service, write to contact@seerena.com.
How do I write a good study goal?
The way you would tell a friend who needs to get something done on the site: one concrete task with a clear end, e.g. “find out how much delivery to a parcel locker costs”. Do not hint at the path or button names.
Where is the data stored?
On Google Cloud in the European Union (Belgium). Details in the privacy policy.
What languages are the reports in?
English or Polish — the language chosen in the panel when the study starts.